Terms & Conditions
The following Terms and Conditions of Service apply to all products and services provided by Silver Line Graphics Ltd (hereinafter referred to as Silver Line Graphics) and in the event of any dispute are governed by the laws of England.
All work is carried out by Silver Line Graphics on the understanding that the client has agreed to our terms and conditions.
Copyright is retained by Silver Line Graphics on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
If a choice of designs is presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other designs remain the property of Silver Line Graphics, unless specifically agreed in writing.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Silver Line Graphics reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
At the time of proposal, Silver Line Graphics will provide the client with a written estimate or quotation by email. These Terms and Conditions can be read at any time on the Silver Line Graphics website.
A copy of the written estimate or quotation is to be signed and dated by the client to indicate acceptance and should be returned to Silver Line Graphics.
Alternatively, the client may send an official purchase order in reply to the estimate or quotation which binds the client to accept our terms and conditions, or an email acknowledging acceptance of the quotation.
For the avoidance of doubt, the Silver Line Graphics Terms & Conditions are what govern the job, not any conditions on the client’s purchase order.
Charges for design services to be provided by Silver Line Graphics will be set out in the written estimate or quotation that is provided to the client. At the time of the client’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 25% of the quoted fee will become immediately due. The remaining fee of the project quotation total will be due upon completion of the artwork before a print run. The maximum design and approval time is 10 days from the project/quotation acceptance. The deposit will be lost after 14 days, unless specifically agreed in writing.
Design Project Duration
Any indication given by Silver Line Graphics of a design project’s duration is to be considered by the client to be an estimation. Silver Line Graphics cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Silver Line Graphics for the initial payment or by date confirmed in writing by Silver Line Graphics
The client agrees to Silver Line Graphics’ definition of acceptable means of supplying data to the company.
Text is to be supplied to Silver Line Graphics in electronic format as standard text (.txt), MS Word (.docx) or via e-mail, WhatsApp or shared folder.
Images which are supplied in an electronic format are to be provided in a format as prescribed by Silver Line Graphics via e-mail. Images must be of a quality suitable for use without any subsequent image processing, and Silver Line Graphics will not be held responsible for any image quality which the client later deems to be unacceptable.
Silver Line Graphics cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services, colour correction and alteration of image.
We will supply proofs and PDF files as appropriate for printing, or other graphic files as detailed in the job scope or request.
Charges for design work do not cover the release of our copyright design source files, including but not restricted to indd, psd, AI, png, or other source files, if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘buy-out’ charge.
Silver Line Graphics do not allow Clients to print or use any part of the artwork in any form, unless there are special circumstances. Silver Line Graphics have the full right to charge the client for any misuse of our artwork.
Rights of Refusal
Silver Line Graphics will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Silver Line Graphics also reserves the right to refuse to include submitted material without giving reason. In the situation where any images and/or data that Silver Line Graphics does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the client
is obliged to allow Silver Line Graphics to remove the contravention without hindrance, or penalty. Silver Line Graphics is to be held in no way responsible for any such data being included.
Charges for Other Services
Charges for any additional services requested during the project that are over and above the estimated time or out of scope, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.
Third party Involvement
The client also agrees that Silver Line Graphics holds no responsibility for any amendments made by any third party, before or after a design is published.
All design work – where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.
Silver Line Graphics will not be held responsible for any and all damages resulting from such claims.
PROOF & PRINT
Print Proof Agreement
If a change is requested, we will do everything we can to make the correction before the printing starts, but we cannot guarantee this.
If the sales representative has provided you with a proof, you agree to the design and contents of the printed/pdf document as depicted on the proof. By approval via email, you absolve Silver Line Graphics of all liability for any errors, omissions or discrepancies which may be present on the proof. Once the final proof if supplied, you are not able to make any changes to the final product, nor are you able to hold Silver Line Graphics responsible for anything you are unhappy with. Our standard Terms & Conditions revokes your right to take any kind of action against Silver Line Graphics for any aspect of the work with which you are later dissatisfied.
As long as the finished product is as discussed with the sales representative and consistent with the proof if supplied, you must pay in full for the work. This fact applies whether or not you later take issue with any aspect of the product. These terms are final and non-negotiable.
Print Quality (Print Only)
Every effort will be made to obtain the best possible colour reproduction on Client’s work but because of the nature of the processes involved, Silver Line Graphics cannot guarantee an exact match in colour or texture between any materials with which you supply us, and the printed article.
At the time of the client’s signed acceptance of the estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 25% of the quoted fee will become immediately due. The quotation should be accepted as a Performa Invoice.
The client will be provided with a Proof Email and an Invoice prior to final publication. At this time the remainder of the amount due will become payable and the client will be required to signify approval by email to Silver Line Graphics.
Any invoice queries must be submitted by email within 48hr of the invoice date.
Accounts which remain outstanding for 7 days after the date of invoice, will incur late payment interest charge at the Bank of England Base Rate plus 8% on the outstanding amount from the date due until the date of payment.
Payments may be made by online transfer or cash.
Payments made by cheque must be previously agreed and may be subject to an administration charge. Cheques should not be sent in regular mail unless sent recorded delivery.
Jobs Put On Hold or Cancellation
Jobs put on hold or cancelled by the client during production will be invoiced at current stage and materials. Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Silver Line Graphics will need formal notification through email. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 7 days. Please note: any cancellation which is not formally confirmed in writing and received by Silver Line Graphics within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
Publication and/or release of work done by Silver Line Graphics on behalf of the client, may not take place before cleared funds have been received.
Returned cheques will incur an additional fee of £50 per returned cheque. Silver Line Graphics reserves the right to consider an account to be in default in the event of a returned cheque.
An account shall be considered default if it remains unpaid for 14 days from the date of invoice, or following a returned cheque. Silver Line Graphics shall be entitled to remove Silver Line Graphics’ and/or the client’s material from any and all computer systems, until the amount due has been fully paid. Removal of such materials does not relieve the client of its obligation to pay the due amount.
Clients whose accounts become default agree to pay all Silver Line Graphics’ reasonable legal and accounting expenses and third party collection agency fees in the enforcement of the debt and these Terms and Conditions.
Copyrights and Trademarks
By supplying text, images and other data to Silver Line Graphics for inclusion in the client’s publication or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
Any artwork, images, or text supplied and/or designed by Silver Line Graphics on behalf of the client, will remain the property of Silver Line Graphics and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the client solely for the project defined in the scope or request and not for any other purpose.
By supplying images, text, or any other data to Silver Line Graphics, the client grants Silver Line Graphics permission to use this material freely in the pursuit of the design.
Should Silver Line Graphics, or the client supply an image, text, or any other file for use in a print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the client will agree to allow Silver Line Graphics to remove and/or replace the file on the site.
The client agrees to fully indemnify and hold Silver Line Graphics free from harm in any and all claims resulting from the client in not having obtained all the required copyright, and/or any other necessary permission.
Silver Line Graphics makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Silver Line Graphics will not be held responsible for any and all damages resulting from products and/or services it supplies. Silver Line Graphics is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The client agrees not to hold Silver Line Graphics responsible for any such loss or damage. Any claim against Silver Line Graphics shall be limited to the relevant fee(s) paid by the client.